Privacy
Last updated 6 November 2026.
Laundrae is an app and website that help laundry shops run their day: orders, machines, shelves, payments and pickup. This page says what we store, why, for how long, and how to delete it. Questions, or a request to see, correct or delete your information: write to draecabatit@gmail.com.
The app on your phone or tablet
Your shop's records (customers, orders, payments, staff and settings) are saved on the device. Without Plus, we don't receive them. Staff PINs never leave the device.
If the owner chooses to send check-ins, the app sends once a day: the shop code, the app version, whether setup is done and how many orders the shop has. It never sends customer names, phone numbers, addresses or amounts. We keep check-ins one year after the last one.
Plus: your shop online
If your shop turns on Plus, we store online, so you can see your shop from any phone or computer:
- the owner's login: email address and password (stored only as a secure hash);
- the shop's records: customers' names, phone numbers and delivery addresses, orders, items and weights, payments, pickups and deliveries, staff names and roles, prices, machines, shelves and their history;
- each device's registration, so only your own devices can upload.
We use them only to run your shop online: keeping a copy, showing your owner website and order tracking. We don't sell them or share them for advertising. They are kept by our database provider, Supabase, and travel encrypted.
A customer's tracking link shows only the shop, branch, order number, the customer's first name and the order's stage. It never shows phone numbers, addresses, amounts or staff activity.
The website
- Downloading the app: we don't ask for your name or any other details.
- Requests to try Laundrae: we stopped taking them on 6 November 2026. Details sent before then are deleted as the notice you agreed to said, and personal download links no longer work.
- Feedback forms: kept 90 days.
Records are kept longer only where a documented legal requirement applies.
Deleting your online account
The owner can delete the online account at any time, from the app (More, Online, Delete my online account) or at laundrae.vercel.app/account/delete. It happens at once and can't be undone: the login and every online record of the shop, in every branch, are deleted. Your devices keep their own records and stop syncing.
We keep only our own record that your shop used Laundrae: its plan, when Plus was switched on, and its billing history, with the shop's name and your details removed.
Changes
If this page changes, we update the date above and tell owners in the app or by email before the change applies.